Internal surveys — conduct and review results

Purpose

Prepare questions and the employee audience; customer NPS has its own flow in WhatsApp.

Step by step#

1. 1

   Open Surveys and start creating/editing from the available management area.

2. 2

   Use an offered template (for example Climate or eNPS) or prepare the questions in the editor.

3. 3

   Check participants, deadline and the identification/anonymity setting shown in the form.

4. 4

   Review the questionnaire before making it available to employees.

5. 5

   The person answers from their surveys area.

6. 6

   Open Survey Results to see answers and consolidation with the allowed access.

7. 7

   Compare campaigns with compatible questions/audiences; do not expose sensitive answers when exporting.

8. 8

   For customer NPS sent by conversation or chatbot, use WhatsApp → NPS; do not assume the same flow as internal surveys.