WhatsApp for teams
One WhatsApp number, your whole team answering
Bring customer conversations into a shared inbox with assignment, chatbots, internal notes and service-level goals.
What you get
Shared inbox
Several agents on the same number, with each conversation assigned to an owner.
Chatbots
Welcome flows, triage and scheduling built visually, without code.
Response goals (SLA)
Set first-response and resolution targets and see who is on time.
Linked to the CRM
Create or update deals straight from the conversation.
Frequently asked questions
Does it work with the official WhatsApp API?
Yes. You can connect through the official Meta API, and other connection options are available depending on the provider.
Can I limit what each agent sees?
Yes. Access is controlled by channel and department, so each agent sees only their conversations.
Can I send campaigns?
Yes, with sending limits and approved templates where the provider requires them.